Connection to water supply
- We shall make available application forms for new connections at the approved charge.
- The forms should be signed by applicant, witness, B.O.M representative and local authorities.
- The Front Desk Officer and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
- We shall carry out a survey of the customer premises and determine the requirements for the new connection within 48 hours of registering the application forms and payment of requisite survey fees.
- Connection is effected within one day once the pipe trenching works is completed.
- Every customer is provided with a meter upon payment of deposit as per our tariffs. During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do incase of water leaks and economical use of water.
- The customer will receive his or her first bill within one month from the connection date.
Extensions of Water Supply
Prior to making any water supply extensions, we shall undertake to:
- Carry out a survey to establish the demand, willingness and the affected population’s ability to pay for the intended services through:
- Questionnaires
- Interviews
- Consultations with the local authority on issues related to extension of the mains, including land issues
- Carry out a cost benefit analysis to establish the following:
- The viability of the mains extension
- Cost of the mains extension
- Population density of the area
- The expected level of new connections
- We shall extend water supply to all areas established to have potential demand.
- We shall communicate with our customers about the following:
- Availability of Water services
- Location of our contact offices
- Price of our water services